THE INSTITUTE

Frequently Asked Questions

FAQs about the GDI Playbook

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Is this a checklist?

We will approach this work together with an understanding that our learning is always evolving and no method will ensure 100% accuracy; the GDI Playbook is not a checklist. The GDI Playbook is one way to support development, but we must also emphasize that the nuances of representation cannot be comprehensively covered in an online resource and that consulting with experts, additional resources, and inclusive company practices are integral elements to success.

Is this global?

While the GDI Playbook includes global considerations, the guidance is Western and US Centric. Our goal for the next phase is to secure funding for globalization and localization.